Frequently Asked Questions (FAQ)

Our app accepts all common payment methods. These include MasterCard, Visa, Apple Pay, Google Pay, Klarna, American Express, and PayPal.

The ability to book a vehicle without a credit card is host-specific. Each host independently determines whether a credit card is required or whether alternative payment methods are accepted. As long as the host confirms the request, booking is also possible without a credit card.

Most hosts require a deposit that is held with the host. In rare cases this may vary, please clarify this before booking directly in the listing or in the chat.

Rental prices are set individually by hosts and not defined by us as a platform. The prices are tailored to different time periods and divided into the following categories: weekday daily price, hourly price, weekend daily price, weekend package, weekly package and monthly package. You can view the exact prices in the respective listing under the price list.

If a payment is declined, you will receive a notification and can select another payment method or check your payment details. For further questions, contact customer support.

No, all prices on the platform are fixed and non-negotiable. Hosts can offer discount promotions or vouchers that can be redeemed during the checkout process. Price negotiations, whether private or via chat, are not permitted and violate the platform's terms of use.

The deposit is refunded as soon as the vehicle is returned undamaged and with a full tank. The exact processing time may vary depending on the host.

You select a vehicle and book it for your desired period in the app. After booking confirmation, you meet the host on site, deposit the security deposit and check the vehicle together. Before driving, you clarify open questions with the host and document the condition of the vehicle. After use, you return the vehicle in the agreed condition. Further details should be discussed directly with the host.

Use the location search in our app to find available vehicles near you. Filter by vehicle type, price and other criteria to find exactly the right car for you.

You can book up to twelve months in advance. You can find all availability and prices in the calendar of the respective vehicle.

The option for instant rental or rental request is determined by the host, not by the platform. Rental requests must be accepted or rejected within 24 hours, otherwise they expire.

Early return can be discussed with the host in the chat. However, a refund for the remaining rental period is not guaranteed and is subject to the host's cancellation conditions.

Of course! An invoice is issued for every rental. The cars are also suitable for use for commercial purposes, such as photo shoots or events. However, this must be discussed and approved with the host in advance.

The minimum age varies depending on the vehicle and is specified in the listing of each car.

The host indicates in their listing whether the vehicle is provided with a full or empty tank and whether it must be returned with a full or empty tank accordingly.

If you miss a booking, the cancellation conditions apply. In such cases, clarify directly with the host whether an alternative solution is possible.

The exact address of the vehicle is displayed after booking confirmation. Before booking, you only see an approximate location. Pickup and return usually take place at the same location, details can be discussed with the host in the chat after booking.

If you return late, additional fees may apply, which will be deducted from the deposit. Please inform the host in good time via chat.

For booking requests, you can withdraw the request free of charge as long as it has not been accepted. For confirmed bookings, the host's cancellation conditions apply, which you can find in the listing.

Reservations are possible up to 12 months in advance. Available times and dates can be found in the calendar of the respective listing.

First secure the accident site, provide first aid if necessary and call the police. Document the accident and contact the host via the chat or the emergency number that is displayed during an active rental.

If a technical problem occurs, secure the site and ensure a safe environment. If road traffic is impaired, notify the police. Then notify the host via the chat or the emergency number.

Secure and document the incident and call the police. Then contact the host via the chat or the emergency contact details.

In case of tire damage, secure the accident site and inform the host via the emergency contacts in the app to discuss further steps.

Yes, all vehicles are insured, and damage is covered up to the amount of the deductible. The deductible is deducted from the deposit if necessary.

The renter is liable for minor damage, and the costs are deducted from the deposit. You can find further details in the listing or get them from the renter.

The renter is liable for the damage and bears the deductible. All further details regarding liability and coverage can be found in the listing and are regulated in the rental contract with the renter before the rental.

In case of total loss, the renter is liable and bears the deductible. All further details regarding liability and coverage can be found in the listing and are regulated in the rental contract with the renter before the rental.

The amount of the deductible varies depending on the vehicle and is specified in the listing. Please clarify details about this in advance with the host.

Simply register with your email address and a password. After email and phone number confirmation, you can upload a photo of your driver's license to make rental requests.

Click on "Forgot password?" on the login page and follow the instructions for resetting via email.

If technical problems occur, please contact our support via the "Help" section in the app or send an email to our customer service.

Your data is encrypted and processed securely in accordance with data protection guidelines. You can find further details in our privacy policy.

You can delete your Drivable account directly in the app. Simply go to Profile > Login and Security > Delete Account. All your account data and details will be completely and data protection-compliant deleted.

Register as a user and go through the host registration in your profile. Note that you must operate as a fully registered sports car rental company in your country, have all required insurance and own a legally operated business. Our platform verifies all hosts through a verification process to ensure that it is a legitimate business. Illegitimate registrations or private individuals are permanently blocked and reported to the relevant authorities.

Each vehicle must have self-drive rental insurance that covers damage during the rental. You can find further requirements in the host guidelines.

You can set the rental prices directly in your listing. Various price options are available to you, including an hourly price, a daily price for weekdays, a daily price for the weekend, a weekend package price, as well as weekly and monthly prices. You can individually adjust each of these prices to make your rental offers flexible.

Yes, as a host you have the option to accept or reject booking requests within 24 hours. With a rental request, you can view the host profile, the user's past rentals, the driver's license and more. After 24 hours, rental requests automatically expire.

In case of damage, the renter is liable and pays the deductible fee. The remaining costs are covered by your insurance. Document all damage thoroughly before and after the rental. The platform only serves as an intermediary and assumes no liability for renters or lessors.

Yes, you can set the amount of the deposit in the listing. The deposit should be in reasonable proportion to the vehicle value and rental duration.

All payments are processed securely through the platform and transferred to your account after the rental is completed. You can transfer the money to the business account of your choice at any time. The exact processing time and transaction costs incurred may vary depending on the payment provider.